This policy explains what Kestrel collects, why, and what you can do about it. It covers this website and the Kestrel product.
What we collect
- Account details. Your name, work email and company, given when you sign up.
- Ticket data. The tickets, orders and customer records Kestrel reads to do its work, from the tools you connect.
- Usage data. Which pages and features you use, so we can find what is broken or slow.
- Payment details. Handled by our payment provider. We never see a full card number.
How we use it
We use account details to run your workspace and to write to you about it. We use ticket data only to resolve your tickets and to keep the record of each run. We use usage data to improve the product.
We do not sell personal data. We do not use your tickets to train a model that other customers use.
Who we share it with
We share data with a small number of companies that help us run Kestrel, such as our hosting and payment providers. Each one is bound by a contract that limits what it may do. A current list is available on request.
We also share data when the law requires it. Where we are allowed to, we tell you first.
Where it is kept
You choose a region when you create a workspace: the European Union or the United States. Ticket data stays in that region.
How long we keep it
Run history is kept for as long as your workspace is open, or for a shorter period if you set one. When you delete a run or close a workspace, the data is removed within one day and from backups within thirty.
Your rights
You can ask to see, correct, export or delete the personal data we hold about you. Write to the address on this page and we will answer within thirty days.
If you are a customer of a company that uses Kestrel, that company decides how your data is used. Please contact them first.
Changes to this policy
When we change this policy we update the date on this page. If a change is significant, we write to workspace owners before it takes effect.